By completing an on-line reservation/booking and accepting these terms and conditions, or by placing your booking over the telephone, or by email or by signing and posting/faxing a booking form, or by making payment against an invoice from us, you accept these Terms and Conditions as a binding contract between Semperviva Yoga on behalf of yourself and any other members of your booking. Semperviva Yoga cannot accept your booking without a completed online reservation, or your verbal confirmation or request to proceed given over the telephone or in writing by email or land mail. A written/emailed confirmation sent to you by Semperviva Yoga means Semperviva Yoga has accepted your booking.
It is vital that we have a valid email address. If you change this you should inform us immediately. We correspond by email. Once your booking has been made and we have received your deposit, all further correspondence is by email. We will also email you all of the information that you’ll require to get to the retreat location. We also require a mobile phone so we can contact you during your stay. </p>
Upon booking and confirmation that your requested dates for your chosen retreat are available we charge your chosen payment option. This is taken in good faith and once this payment has been paid it secures your dates. The 500 USD deposit is non refundable. Full payment is required 60 days prior to departure and is 100% non refundable at that time. We cannot guarantee any reservation until your payment has been received. Payments are made via credit card.
Arrival and Departure Times
You are free to arrive at any time on the first day. If your flight is delayed or cancelled, you are required to contact Semperviva Yoga by <a href=”mailto:email@example.com”>email</a> or text the contact number which will be provided before you travel. On your departure day please be ready to leave the retreat by 11:00am unless otherwise agreed.
Travel to the Retreat Location
Travel and airport transfers are not included in the retreat price. We are happy to assist with arranging transport to or from the airport. Please contact <a href=”mailto:firstname.lastname@example.org”>email</a>.
Medical Travel Insurance
Medical travel insurance is mandatory for your participation in all Semperviva Yoga Retreats. Please provide proof of purchase that provides coverage for your entire tripe, when requested before departure
Cancellations and Refunds
All retreat purchases and reservations are non-refundable. No exceptions to this policy can be made for any reason, therefore holiday insurance with a cancellation policy to cover any such rare occurrence is strongly recommended.
Rights to Changes
Semperviva Yoga reserves the right to amend the booking dates. This may be due to several reasons, not limited to but including, war, adverse weather conditions, riots and or matters concerning participants safety, operational circumstances such as damage caused by fire, or the accommodation becoming unusable due to utility company work or lack of services, leaks, repair work or any other such reason. In these circumstances the booking may need to be adjusted accordingly. Semperviva Yoga is not liable for any additional costs or losses that may be incurred by the client due to the change of booking. This includes, but s not limited to, any extra hotel reservations or car rentals, or the cost of non-refundable airline tickets. Situations may arise which, in our opinion, make it necessary for us to alter the normal booking schedule. We advise that your travel insurance covers holiday curtailment.
If Semperviva Yoga is unable teach due to reasons outside our control, we reserve the right to replace her with another teacher or facilitator.
In the event, before your arrival or during your stay your choice of room becomes unavailable or unusable for any reason we reserve the right to offer you an alternative room of the same level of quality, or to refund all monies paid to date and cancel the booking. We reserve this right in the case of availability clashes, unexpected, unforeseen or uncontrollable situations. Should Semperviva Yoga successfully be able to you offer a similar room, a pro-rated refund for the difference will be refunded if the room offered is a lower cost for the same period. If Semperviva Yoga is not able to offer a similar room then a full refund of monies paid will be returned, or in the case that some time has been used already at the room before it becomes unavailable then a pro-rata refund will be given. This constitutes the maximum liability of Semperviva Yoga. Semperviva Yoga is not responsible for any other expense or costs incurred including rearranging or cancelling flights or car hire. We strongly recommend holiday insurance cover.
Semperviva Yoga recommends that you take out adequate travel insurance, including cover for medical treatment, accidents and repatriation, and holiday cancellation and curtailment. It is your responsibility that you arrange, or ensure you have appropriate comprehensive travel insurance. This to include cover for illness, personal injury and travel delay/cancellation. We assume that such a policy is in force before you depart. You should bring the policy with you in case of an emergency.
Photography and Video
We will at times take photographs and videos during a retreat for our website and promotional material, including adverts. You agree to have your photograph taken. If you are sensitive about this, please let the retreat host know this when you arrive.
We are responsible for providing the services listed on our website, where it is within our control. Semperviva Yoga cannot guarantee that all items listed on our website will be functional at all times, however all endeavours will be made to rectify any problems as soon as we possibly can. We reserve the right without prior notice to withdraw any part or all of the facilities available, and to make such changes as may be necessary. Furthermore, it is agreed by you that the owners/operators of the retreat/s are not the guardians of any customers safety and they, individually or collectively, cannot be held liable in any way for any occurrence, which might result in illness, injury, death or other damage, loss or theft to the customer, his property, or his family, heirs, or assigns. The liability of Semperviva Yoga is limited to a total of the booking price irrespective of the title/claim.
Any valuables left at the property are the guests’ sole responsibility and neither Semperviva Yoga nor the staff can be held responsible for any loss or damage of personal property.
All yoga, exercise and any other retreat activities are undertaken at your own risk. For your own wellness and safety, you must comply fully with all and any health and safety regulations introduced by Semperviva Yoga. It is your responsibility to ensure that you are medically, mentally and physically fit and able to use our facilities and participate in any of our retreat activities, including yoga and periods of silence. Customers who have injuries or mental or physical illnesses are advised to seek doctor’s advice prior to attending our retreat. Semperviva Yoga is not liable for any injuries you may contract during a retreat. If you have any health conditions, including mental health conditions, you will need to inform Semperviva Yoga of these.</p>
Lost and Found
On your last day, please ensure you have packed all personal belongings safely before leaving the Retreat. Any items forgotten or lost will not be at the responsibility of Semperviva Yoga to recover and return back to you. </p>
Weather conditions can be unpredictable, and can change quickly and significantly. Semperviva Yoga cannot be made liable for unpleasant or unsuitable weather conditions and no refunds are made for such conditions.
Semperviva Yoga cannot predict construction plans in the area and therefore cannot be held responsible for any inconvenience. In the event of building works taking place by local authorities, private developers or neighbours, it is important to note that we are not responsible for such work and we are unable to stop such work taking place and we are unable to control the level of noise. We cannot be held responsible for any building works that take place during your retreat. No refunds can be given in the event of nearby construction.
Means any unusual and unforeseeable circumstances beyond our normal control, which the consequences of could not have been avoided even when exercising all due care. Such circumstances or events include, but are not limited to, war, or threat of war, riot, civil unrest, industrial disputes or strikes, unavoidable technical problems with the villa, transport, or closure or congestion of airports, terrorist activity, natural disasters, industrial disasters, fire, theft, flooding and adverse weather conditions. In the event of any of the above refunds or compensation payments cannot be made.
Printing, Typing, Terms & Conditions, Calculation Errors and Omissions
Semperviva Yoga reserves the right to correct any printing or typing errors, omissions or calculation mistakes at any time. We also reserve the right to amend our terms and conditions that apply to your booking at any time and without prior notice.
Contract, Complaints and Suggestions
Semperviva Yoga is confident that you will not have any cause for concern during your retreat. However if you should have any problems during your stay this should first be brought to the attention of the retreat host.
• We may share your personal information with our affiliates or with select third parties who offer goods or services we think may be of interest to you.
• We may provide your personal information to any other entity that acquires all or a portion of our organization by merger, reorganization, operation of law, or a sale of some or all of Gloria Latham’s assets.
• From time to time, we may partner with other organizations or companies to provide co-sponsored or co-branded promotions, services or events and may share your personal information with our co-sponsor(s) and partners.
• We may provide your personal information to service providers or contractors to perform functions on our behalf, such as, but not limited to, companies or individuals hired to: communicate news, deliver Gloria Latham’s promotional materials via e-mail and direct mail, promoteGloria Latham’s social media presence and activities, to develop, enhance, market or provide any of Semperviva’s products, to process credit cards and other payments and to assist Gloria Latham with sending communications and performing other marketing and support functions.
• We may disclose your personal information to a person who in the reasonable judgment of Gloria Latham is seeking the information as your agent.
• We may disclose your personal information in situations where sharing or disclosing your information is required in order to offer you products or services you desire.
• We may disclose your personal information to a third party or parties, where disclosure is required or permitted by law. Semperviva may be required to use or disclose your information in connection with a legal action or other proceeding, including without limitation, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency’s request.
• Finally, we may use third-party social media platforms, including third-party social media websites, to communicate with you.
How We Collect and Use Information
We collect two types of information: personally identifiable information and non-personally identifiable information. Personally identifiable information is information that identifies you or can be used to identify or contact you (“Personally Identifiable Information”). We also may collect information that by itself typically cannot be used to identify or contact you, such as demographic information (e.g. age, profession or gender), IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Site (“Non-Personally Identifiable Information”).
Personally Identifiable Information we collect may include your name, email addresses, postal addresses, ZIP code, telephone number, credit card and payment information, date of birth, gender, age, user name and password, your product preferences, weight-related information, exercise and fitness information, the Semperviva products and services you have used and other information either desirable or necessary to provide quality services to our customers and visitors. We may also collect information about you such as your use of the Site and communication preferences.
To the extent we are able to do so, we may link your Non-Personally Identifiable Information with your Personally Identifiable Information. We may also link information collected online with information we collect offline or that is collected online by third parties.
Semperviva may use the information collected from you to provide services which you have requested from us on an ongoing basis. We may also use your personal information to send you targeted messages, publications, news, and information about events, special offers, promotions and benefits. Semperviva may use third-party service providers to send and distribute e-mail and to perform other marketing and support functions. We may use information we collect from you to improve the content of this Site, to enhance users’ experiences when visiting this Site, and to customize the content and layout of this Site for each individual user.
Semperviva does not knowingly solicit or collect personal information on the Site from children under the age of 13 without prior verifiable parental consent. If Semperviva learns that, despite these measures, a child under the age of 13 has submitted personally identifiable information to Semperviva through the Site, it will take reasonable measures to delete such information from its records and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required by law).
How and Where We Store Your Information
We store information both in and outside of the United States. If you live in Canada or another country outside of the United States, you understand and agree that your personal information may be transferred to and processed in the United States, and that Semperviva may be required to use or disclose your information in connection with a legal action or other proceeding, including without limitation, in response to a court order or a subpoena.
Semperviva is committed to protecting the security of any personal information you provide to us. We maintain commercially reasonable safeguards to maintain the security and privacy of personal information that you provide to us. After you have submitted your information online to Semperviva, we recommend that you end your browser session before leaving your computer. In spite of these protections, Semperviva cannot guarantee the security of any data submitted over the Internet. After your information reaches Semperviva, however, it is stored on servers (or in the case of information received from you in person, in writing or over the phone, in physical storage areas) protected by procedures and technology designed to block reasonably foreseeable intrusions by unauthorized third parties.
Opt-Out From Mailings
From time to time, you may receive periodic mailings, telephone calls or e-mails from Semperviva with news or other information on events, products, services, discounts, special promotions, upcoming events or other offers from or on behalf of Semperviva. If at any time you wish to stop receiving emails or mailings from Semperviva please send us an email to support @ glorialatham.com with the phrase “Privacy Opt-out: Semperviva Mailings” in the subject line, or write to us at the address provided below, and we will remove you from Semperviva’s mailing list. Alternatively, for e-mail communications, you may opt out of receiving such communications by following the unsubscribe instructions set forth at the bottom of most promotional e-mail messages from Semperviva.